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Returns Brief

Our returns policy is very simple.

1. You want to return the item for reasons other than defect- NO PROBLEM As long as it arrives back to us within 30 days of the date you received the item, in perfect unused condition with all labels attached. Please carefully fill in the returns slip which is sent with all deliveries. We recommend you track the delivery back to us as we cannot refund until we receive the item into our warehouse. Please allow up to 3 weeks for your refund, although it should normally be within 1 week. In this instance we can only refund the cost of the item not the initial delivery. You will be responsible for the cost of returning the item.

2. You have found a defect with the product- In this instance you must follow the instructions on the returns note which will allow us to collect the item at our cost. Once we have verified the complaint we will then give a full refund including the initial delivery charge, or if required we will send a replacement at our cost.

PLEASE CHECK YOUR ITEMS CAREFULLY ON RECEIPT AS WE CANNOT REFUND ITEMS THAT HAVE BEEN SOILED IN ANY WAY.

 

 

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